With the launch of the new season of eFootball 2025, many players are excited to start fresh with a new season underway.
The introduction of new features like Co-op Mode and My League has been a major draw for football fans. However, some returning players are facing confusion with their accounts.
Users who had uninstalled the game a while ago may find that their old account has been overwritten by a new one. Fortunately, restoring a lost account is now possible, and we’ll explain how in this guide with just three simple steps.
Step by Step guide to recover a lost account in eFootball 2025
Step 1: Open Support on Home Menu
First, go to the Extras submenu and select the Support option. From there, navigate to the Services and Info section.
Here, you can address various queries, including checking your Balance Sheet, viewing completed purchases, and more in eFootball 2025 Mobile. You’ll also need to fill out an inquiry form to recover your lost account.
Step 2: General Contact
In the Services and Info menu, locate the General Contact option and click on it to proceed with filling in the details of your lost account.
This will take you to a section where you can find answered FAQs and options for submitting inquiries related to game queries and account restoration issues. For the latter, select the ‘I can’t restore my account using a data transfer’ option.
You will then be redirected to the external KONAMI site, which you can also access from here. There, you will find more options to select, including details regarding your KONAMI ID and the option to restore your account using a data transfer.
Choose the second option to proceed. Read the provided steps and then click on Accept to open and fill out the Inquiry Form.
Step 3: Fill out the Inquiry Form
During the process, eFootball 2025 will verify your identity if you are not using a Konami ID.
It is crucial to link your Owner ID data to Google Play before initiating this inquiry. Konami requires the current Owner ID to be linked to Google Play to recover data from your old Owner ID.
Include various details for the account restoration process, such as your email address, owner name, Account ID, and the Current ID you want to restore.
Additionally, provide information like your model team name, shorthand team name, myClub coins, club managers, SIM campaign level, and campaign level.
eFootball 2025 also aims to verify the last date the app was opened to ensure accurate reporting.
Remember to report any previous transactions and fundamental data about the past device and operating system model during the record rebuilding process.
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